Frequently Asked Questions
We pride ourselves on our adaptability and commitment to excellence in every aspect of our service.
Explore what we have to offer and how we can contribute to your success.
How far in advance should I order?
- Wedding cake and bespoke cakes ideally 6 weeks before you need it to guarantee you the date you want.
- Cupcakes, tray bakes, and munchies usually 24-hour before collection.
- Don't be scared to ask, we sometimes have space for short notice orders but may require full payment in advance.
When is payment required?
- Full payment is required at time of order on orders of £15 or less, and for short notice orders as discussed above.
- 25% deposit confirms your booking for higher value orders.
- Balance is due 3 days before collection/delivery, unless other arrangements have been made in advance.
What payment methods do you accept?
- Bank transfer is preferable, invoice supplied by email at time of order.
- Cash payments accepted for lower cost orders.
Do you provide discount for Students, Armed Forces, or Bluelight Card Holders?
Yes, we do. Any order confirmed over £50 will receive a 10% discount on receipt of visual proof of entitlement.
What will my cake be supplied in?
All cakes are supplied in recyclable packaging, unless other arrangements have been made in advance. Allergen and storage information is viewable on the packaging.
Do you deliver?
- Delivery is free within Redhall, Haughton, or Springfield.
- Delivery within other areas of Darlington is subject to pre-arrangement and a £3 fuel fee.
- Delivery outside of Darlington can be arranged when booking your cake, fuel fee will be required.
Can I collect my cake(s)?
Yes, collections can be made between 11 AM and 5 PM
Other times may be possible with pre-arrangement.
Do you offer any other product's?
Yes, we are always looking to extend our range. Currently we can supply you with both fruit and cheese scones on request. If there is something specific you want feel free to ask and we will do our very best for you.
Do you have an up-to-date Food Safety certificate?
Yes we do. We rated 5* No issues at all ☺
Allergen Information
Allergen and storage information is provided on your packaging. Please note while we do our best to ensure the cleanliness of our work spaces we do handle allergens regularly and therefore we cannot ensure our products have not been subject to cross contamination.
Can you provide gluten (or other allergy) free cake?
At this time we are unable to provide allergy free cakes of any kind. Sorry.
Do you provide cake tastings?
At this time we are unable to provide tasting appointments for any kind of cakes. Sorry.
What flavours of cake and icing can I get?
- Vanilla Sponge
- Chocolate Sponge
- Marble Sponge
- Lemon Sponge
- Coffee Sponge
- Spiced Fruit Sponge
- Funfetti Sponge
- Vanilla Icing
- Chocolate Icing
- White Chocolate Icing
- Lemon Icing
- Salted Caramel Icing
- Orange Icing
- All major icing colours
- Other flavours and colours may be available on request.
Do you provide cakes for charity events?
Yes, we regularly help Breast Cancer Now, MIND, and Macmillan. We can't help everybody unfortunately.
Beyond the ordinary
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